We strive to offer flexible and transparent cancellation policies tailored to meet the needs of all our customers. Please review the details for each type of service below:
One-Off Services
Prepaid Services
Enjoy discounted rates when you prepay for 6 cleaning sessions. Pricing depends on both the number of bins and how often you schedule a clean. For a detailed breakdown, please consult our price chart above.
Cancellation
You can cancel your prepaid plan at any time, with the cancellation taking effect as soon as your request is confirmed.
Refunds
If you have completed at least 3 cleans, you are eligible for a pro-rated refund for any unused sessions. Refunds will be issued within 14 days.
Renewal
Your plan will automatically renew after the sixth cleaning session unless you cancel beforehand. We’ll send you a reminder prior to renewal, giving you the opportunity to adjust or discontinue your service.
Exceptions
Exceptional cases will be reviewed individually for resolution.
How to cancel my subscription or service?
You can manage your account including cancellation by accessing our Customer Portal